topheader_uum
VTEM Banners
List of Books arrow Human and Social Development arrow CUSTOMER SATISFACTION: EXPERIENCES IN HEALTHCARE SECTOR

CUSTOMER SATISFACTION: EXPERIENCES IN HEALTHCARE SECTOR

ISBN: 978-967-0474-64-9
( Hartini Ahmad & Mahmoud Allan )
RM 32.00
RM 28.80
You Save: 10.00%
This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality. It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking, tourism and hospitality sectors. This book provides readers with a guide on how to develop an instrument to measure customer satisfaction in different service sectors.

Readers will understand how important customer-oriented is to increase customer satisfaction which subsequently helps to minimise the operation costs for organisation to sustain. This book is also suitable as a reference to private hospitals’ policy makers, managers, decision makers and strategic planners on how best to utilise the proposed model in enhancing their customer satisfaction and loyalty.

Customer Reviews:

There are yet no reviews for this product.
Please log in to write a review.


Card Game
RM 40.00
RM 36.00
You Save: 10.00%
New Release
RM 30.00
RM 27.00
You Save: 10.00%
RM 45.00
RM 40.50
You Save: 10.00%
RM 48.00
RM 43.20
You Save: 10.00%
RM 40.00
RM 36.00
You Save: 10.00%
RM 50.00
RM 45.00
You Save: 10.00%
RM 45.00
RM 40.50
You Save: 10.00%
RM 28.00
RM 25.20
You Save: 10.00%
RM 26.00
RM 23.40
You Save: 10.00%
RM 35.00
RM 31.50
You Save: 10.00%
Discounted Books
RM 46.00
RM 41.40
You Save: 10.00%
RM 34.00
RM 17.00
You Save: 50.00%
RM 50.00
RM 25.00
You Save: 50.00%
RM 25.00
RM 22.50
You Save: 10.00%
RM 57.00
RM 51.30
You Save: 10.00%
Advance Search
Shopping Cart
Ekoweb Your Cart is currently empty.

Best Sellers
kaedah300
 
kaedahanalisis300
 
cnkaziz
 
bangsanew