Employess’ Reactions Toward Role Ambiguity : A Case of Nurses at Hospital Universiti Sains Malaysia Kubang Kerian
Razali Mat Zin, 1998
No. 2/1998, ISSN938-1227-19,37 pages, RM 5.00
Many researchers in organizational behaviour claim that ambiguity is a potent and pervasive source of job dissatisfaction. Others alert that stress is in the eye of the beholder- that ambiguity presents a welcome challenger to individuals who can tolerate it. For each of these opposing stands, there is a considerable amount of supportive literature. It seems important to come to some resolution because the viewpoint that organizations adopt will determine how they go about constructing the “ideal” job environment. In designing roles on the basis of only one of these viewpoints, administrators run the risk of either frustrating or stifling many of their employees.
In the case of employees who work in a hospital environment, the issue of role ambiguity is very critical because of the nature of their work, which deals with human lives. This kind of research is important to further our understanding on how people react to organizational role ambiguity.